Terms of service


Terms and Conditions

1. Introduction

Welcome to Harmonatural. These Terms and Conditions govern the use of our website and the purchase of products through it. By using our website (hereinafter referred to as the "Platform") and purchasing our products, you agree to these Terms and Conditions. We kindly ask you to read them carefully.

2. Products and Services

All products offered on harmonatural.com are handcrafted by Harmonatural using exclusively natural materials.

As our products are handmade, each item is unique and slight variations in shape, colour, or fragrance may occur compared to the images displayed on the website. These differences do not constitute defects but rather represent a distinctive feature of the authenticity and craftsmanship of the product. The product images and descriptions displayed on the website are as accurate as possible; however, they are provided for illustrative purposes only. Therefore, we cannot guarantee that the images shown will exactly reflect the final product.

Products available on the Website may only be purchased by Users who are at least eighteen (18) years of age.

We reserve the right, at our sole discretion, to limit product quantities or discontinue products at any time.

3. Orders and Purchases

By placing an order, you submit an offer to purchase our products. Harmonatural reserves the right to accept or reject any order.

An order is considered confirmed only once it has been accepted by us and payment has been successfully received.

Please review your order carefully before submitting it, as it may not be be possible to cancel it afterwards.

Purchases are intended solely for personal or household use and not for resale or export.

4. Prices and Payments

All prices displayed include VAT where applicable. Any additional taxes and/or shipping costs payable by the User will be clearly indicated before the order is confirmed.

We reserve the right to change product prices and shipping charges at any time.

It is the User's responsibility to provide accurate and up-to-date payment information. The User agrees that all charges incurred are valid and authorised.

Payments may be made using the payment methods available on our website at the time of checkout.

Orders will only be processed once payment has been successfully confirmed. Cash on delivery is not accepted for orders shipped by courier.

The Platform uses third-party payment providers to process payments and does not, at any time, have access to the payment information provided by Users (including credit card numbers, cardholder names, passwords, or other payment credentials).

Should any third-party payment provider refuse payment authorisation, Harmonatural shall not be obliged to supply the products and shall not be liable for any delay or failure to deliver resulting from such refusal.

If requested by the User, a commercial invoice will be issued by Harmonatural based on the information provided during the purchase process. For invoicing purposes, the information supplied by the User shall be deemed accurate and truthful. The User declares and warrants that such information is correct and agrees to indemnify and hold Harmonatural harmless against any claims or liabilities arising from inaccurate or false information.

Ecco la traduzione completa delle Sezioni 5 e 6, mantenendo uno stile professionale e adatto a un sito e-commerce internazionale.

5. Shipping and Delivery

Ordered Products will be delivered to the address provided by the User using the delivery method selected by the User or otherwise indicated at the time of purchase. Delivery will be made within the timeframe specified in the order confirmation.

Upon delivery, the User is required to verify that the product received matches the order placed.

Delivery times are estimates only and are not guaranteed.

Harmonatural shall not be liable for any delay or failure to deliver products due to force majeure events, including but not limited to accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, or any other similar events that prevent, in whole or in part, the performance of the contract within the agreed timeframe.

Harmonatural shall not be liable to any party or third party for any damages, losses, or costs arising from the failure to perform the contract due to the circumstances described above.

6. Returns and Exchanges Policy

In accordance with applicable law, you have the right to withdraw from the purchase contract within fourteen (14) days of receiving the product, except where exclusions apply, including for personalised goods.

Many of our products, particularly those created for events or customised upon request, are not eligible for exchange, return, or refund, as they are handmade, non-reusable, and cannot be resold. We therefore kindly ask you to make your purchase carefully and with respect for the craftsmanship behind every product.

Furthermore, we cannot accept returns of products damaged as a result of improper use, negligence, alterations, tampering, or normal wear and tear.

Harmonatural shall not be liable for any damage to persons or property resulting from failure to follow the product warnings and usage instructions. Such warnings and precautions apply to all products available on the Platform and are clearly described on the Website. By placing and completing an order, the User acknowledges that these instructions have been read, understood, and accepted.

As a small independent business, every return or refund involves significant logistical, material, and organisational costs. For this reason, we cannot guarantee replacements or refunds for changes of mind or unjustified exchange requests.

Return or Exchange Requirements

Products must be returned in the same condition in which they were received, including:

  • their original packaging;

  • all original components and information leaflets;

  • a condition suitable for resale, with no signs of damage or use.

Return or Exchange Procedure

If you wish to return a product or request an exchange, simply send an email to info.harmonatural@gmail.com and we will provide all the necessary instructions. Requests must be made within fourteen (14) days from the date of purchase.

Return and exchange shipping costs are the responsibility of the customer. We strongly recommend using a tracked shipping service to avoid issues with lost parcels.

Once we receive the returned product, we will inspect it to ensure it meets the return requirements. If approved, your refund will be issued using the same payment method used for the original purchase. Depending on your payment provider or bank, the refund may take up to ten (10) business days to be processed.

What happens if the product is damaged during shipping?

All orders are carefully packaged and shipped using Poste Italiane or BRT courier services.

However, once the parcel has been handed over to the courier, the delivery process is no longer under our control.

If your parcel arrives damaged, please:

  • Take photographs of both the damaged product and the external packaging immediately upon receipt.

  • Contact us within 24 hours of delivery.

We understand how disappointing it is to receive a damaged item. However, we are unable to offer free replacements or refunds in these cases. As our products are handmade, any breakage results in a total loss of materials (for example, melted or broken wax), and producing a replacement entirely at our expense is not financially sustainable for a small business like ours.

Whenever possible, we will gladly try to offer a small complimentary gift or a discount code for a future order as a gesture of goodwill.

What happens if a parcel is lost or not delivered?

If your parcel does not arrive or is declared lost:

  • Contact us within 24 hours of the expected delivery date and provide any available information, such as tracking screenshots or communications received from the courier.

  • If the parcel is confirmed as lost, we will open a claim with the courier to investigate the situation.

  • If the issue cannot be resolved, we will offer you the opportunity to place a new order; however, the cost of the replacement order will be borne by the customer.

Important: Harmonatural® is not responsible for failed deliveries caused by incorrect or incomplete shipping information provided by the customer. If a parcel is returned to us because of an incorrect address, any additional shipping costs required to resend the order will be the responsibility of the customer.

If you have any questions regarding our Returns and Exchanges Policy, please contact us at info.harmonatural@gmail.com.

 

Here is the complete translation of sections 7 through 14 into standard, legally formal English tailored for Terms and Conditions on e-commerce platforms:

7. Industrial and Intellectual Property Rights

Harmonatural is a registered trademark and declares that it is the owner and/or licensee of all intellectual property rights related and/or pertaining to the harmonatural.com platform and/or the materials and content available on the platform.

Unless otherwise specified, these Terms do not grant the User any license to use the platform and/or individual contents and/or materials available therein.

All trademarks, figurative or nominative, and all other signs, trade names, service marks, word marks, trade denominations, illustrations, images, and logos appearing on the platform are and remain the exclusive property of Harmonatural or its licensors and are protected by applicable trademark laws and relevant international treaties.

Any unauthorized reproduction in any form of the explanatory texts and content on the platform will be considered a violation of Harmonatural’s intellectual and industrial property rights.

8. Disclaimer of Warranties

The platform is provided on an “as is” and “as available” basis, and Harmonatural makes no express or implied warranties regarding the platform. Furthermore, Harmonatural makes no warranty that the platform will meet Users’ requirements, will be uninterrupted, error-free, or free of viruses or bugs.

Harmonatural will make every effort to ensure that the platform is available uninterrupted 24 hours a day; however, it shall not be held liable in any way if, for any reason, the platform is unavailable and/or inoperable at any time or for any period.

Access to the platform may be suspended temporarily and without notice in the event of system failure, maintenance, repairs, or for reasons entirely beyond Harmonatural’s control or due to events of force majeure.

9. Limitation of Liability

Harmonatural shall not be held liable to the User, except in cases of willful misconduct or gross negligence, for service disruptions or malfunctions related to the use of the internet that are beyond its control or the control of its sub-suppliers.

Furthermore, Harmonatural will not be liable for any damages, losses, or costs incurred by the User as a result of the failure to execute the contract due to causes not attributable to it, with the User only being entitled to a full refund of the price paid and any ancillary charges incurred.

Harmonatural assumes no liability for any fraudulent or illegal use of credit cards, checks, or other payment methods by third parties upon payment for purchased services, provided it demonstrates that it took all possible precautions based on current state-of-the-art knowledge and experience and ordinary diligence.

The User agrees to indemnify and hold harmless the Owner (as well as any subsidiaries or affiliates, representatives, collaborators, consultants, directors, agents, licensors, partners, and employees) from any obligation or liability, including legal fees incurred to defend itself in court, arising from damage caused to other Users or third parties in connection with uploaded Content or the violation of statutory terms or these Terms.

Therefore, Harmonatural shall not be liable for:

  • Any loss that is not a direct consequence of a breach of contract by the Owner;

  • Any loss of business opportunity and any other indirect loss suffered by the User (including, but not limited to, commercial losses, loss of revenues, income, profits, or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, etc.);

  • Incorrect or improper use of the platform by Users or third parties;

  • The issuance of incorrect tax documents due to errors in the data provided by the User, the User being solely responsible for correct data entry.

In no event shall Harmonatural be held liable for an amount exceeding twice the total cost paid by the User.

10. Force Majeure

Harmonatural shall not be held liable for the failure or delay in performing its obligations due to circumstances beyond its reasonable control resulting from events of force majeure or, in any case, unforeseen and unpredictable events independent of its control. These include, but are not limited to: failures or disruptions to telephone or electrical lines, the internet, or other transmission tools; website unavailability; strikes; natural disasters; viruses and cyberattacks; or interruptions in the provision of third-party products, services, or applications.

The performance of Harmonatural's obligations shall be deemed suspended for the period during which the force majeureevents persist.

Harmonatural will take all reasonable actions within its power to identify solutions that allow for the proper performance of its obligations despite the continuation of force majeure events.

11. Links to Third-Party Sites

The platform may contain links to third-party websites. Harmonatural exercises no control over them and is therefore in no way responsible for the content of these sites.

Some of these links may direct to third-party sites that provide services through the platform. In such cases, the general terms of use and service provision established by those third parties shall apply to the individual services, for which Harmonatural assumes no responsibility.

12. Privacy

The provisions concerning the protection and processing of personal data are available on the platform under the “Privacy Policy” section.

13. Amendments to the Terms

We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on our website and will become effective upon publication.

14. Contact Information

For any questions regarding these Terms and Conditions or our customer service, please contact us at info.harmonatural@gmail.com or through our contact form on the website.