Shipping policy

Every order is prepared entirely by hand and with the utmost care, without the use of machinery.

Shipments are sent to the address provided by the Customer via Poste Italiane or BRT courier, complete with a tracking link.

Estimated delivery times from the dispatch date are 3 to 5 business days for Standard Shipping and 48 to 72 hours(excluding weekends and public holidays) for Express Shipping.

Shipping across Italy is free on orders over €69, otherwise a flat rate of €7.90 applies. Shipping costs for European Union destinations are calculated at checkout.

We also offer free local pickup at our location in Milan (or directly at events), with no minimum spend required. In this case, please contact us at info.harmonatural@gmail.com to coordinate the pickup.

However, since our products are handcrafted to order, production times must also be taken into account:

  • For individual candles, processing takes an average of 4 to 7 business days.

  • For event orders (such as party favors, custom gifts, giveaways, etc.), dispatch will generally take place at least one and a half weeks prior to the event date provided at the time of order. Please specify the tentative event date or deadline in the order notes.

If you have special requests or urgent deadlines, please state them in the "Notes" field at checkout. We will do our best to accommodate your request based on our processing capacity.

We kindly ask you to make purchases mindfully: HARMONATURAL® is an artisanal brand, and every creation requires time, care, and attention.

📦 What happens in case of damage during transit?

All our orders are shipped via Poste Italiane or BRT in secure, protective packaging. However, once the package is handed over to the courier, delivery management is beyond our control. If your package arrives damaged, please:

  1. Take photos immediately of both the damaged item and the outer packaging.

  2. Contact us within 24 hours of delivery.

We fully understand how disappointing it is to receive a damaged item, but we cannot offer free replacements or refunds in these instances. As a small business working with handcrafted products, damage means a total loss of materials for us (e.g., melted or broken wax), and absorbing a double production cost is not sustainable.

Whenever possible, we always try to make things right by offering a small complimentary gift on a future order or a discount code.

📦 What to do in case of a lost or undelivered package?

If your package does not arrive or is lost:

  1. Contact us within 24 hours of the expected delivery date and send any details you have (tracking screenshots, courier notifications).

  2. If the package is officially declared lost, we will initiate a claim with the courier to investigate the situation.

  3. If the issue cannot be resolved, we will offer you the option to reorder the item, but the cost of the new order will be your responsibility.

Important note: HARMONATURAL® cannot be held responsible for:

  • Non-delivery due to address errors provided by the customer. If address issues occur, the courier may return the package to us, but any additional shipping costs for re-dispatch will be charged to the customer.

  • Delays or failure to deliver due to force majeure, such as strikes, natural disasters, or other unexpected events beyond our control.

In such cases, we will still do everything possible to keep you informed promptly and minimize any inconvenience.

If you have any questions or concerns regarding our policy, please do not hesitate to contact us at info.harmonatural@gmail.com.

Thank you,

Harmonatural